New connections

We have moved into new premises but the Gas/Electricity supply is insufficient for our needs. What do I do?
Submit your details above and we will call you back and arrange a new meter.

We are opening a new site which requires new services to be fitted, how do I arrange for this to be done?
Submit your details above and we will call you back and arrange a new meter.

How much will connections and metering work cost?
Connections and metering work costs vary from job to job depending on the complexity of the project. To get a no obligation quote for your specific project fill in the quote request form above or call us on 0845 356 5550  to request an application pack. Lines open Monday - Friday 9.00am - 5.00pm.

Do we have to pay the full amount upfront?
Generally you are asked to pay the full amount upfront.

How long will the work take to complete?
This varies according to the complexity of the job. Contact us as early as possible to plan the works so that we can ensure that your supply connection and metering is in place in sufficient time.

Top ten energy effciency tips

Here are our top ten energy savings tips for small businesses. How much could they save yours.

Tip 1
Label switches and encourage staff to turn lights off after use. Increase staff awareness.

Tip 2
Heating costs rise by about 8% for each 1°C of overheating. Check thermostat settings on a regular basis. The maximum recommended heating level for shops, restaurants and offices is 19°C.

Tip 3
Warm air will naturally migrate from heated to unheated areas. Consider fitting plastic strop curtains, swing doors or other suitable partitions between warm and cold areas.

Tip 4
Vending machines and photocopiers often run 24 hours per day, 365 days per year. Install 7-day time controls to match operation to occupancy.

Tip 5
Lighting in a typical office costs about £3 per square meter annually. Energy efficiency could help you cut your annual lighting bills by 2/3.

Tip 6
The average photocopier will cost you 21p a night to leave on standby. That’s approximately £75 a year you could save by turning the photocopier off at night.

Tip 7
A typical computer will use approx. £90 a year in energy if you leave it on all the time. Turning it off at night cuts consumption by 2/3; using a ‘sleep’ mode reduces this by another 2/3.

Tip 8
By choosing the correct sized motor to run and matching load requirements with a variable speed model you can save up to 20% on running costs. Replacing an old boiler with a more energy efficient model can save up to 20% on your heating bills. Also, by insulating the boiler to a more energy efficient level you can save a further 10%.

Tip 9
Replacing an old boiler with a more energy efficient model can save up to 20% on your heating bills. Also, by insulating the boiler to a more energy efficient level you can save a further 10%.

Tip 10
Grants and funding are available for most energy efficiency measures that require investment. Subject to availability

What to do in an emergency?

Gas:

So what happens when someone dials the National Gas Emergency Service?

Making the call
When you dial 0800 111 999, your call will be routed to the call centre. It doesn't matter what time of day or night you ring - we have trained operators working round-the-clock waiting to take your call.

Questions, questions!
A call handling agent will log all the appropriate details onto a computer. The kind of information you'll be asked for will include:

• The address/location of the suspected gas escape or gas emergency 
• How many people are at the property where the smell is most noticeable? 
• How long the smell has been noticeable? 
• Are any neighbours affected? 
• Your name and phone number 
• Any special circumstances or access information

Getting accurate address details is very important as we want to make sure we send engineers to exactly the right place. You will be asked to verify these details for this very reason. Your address and postcode are particularly important.

You'll be asked a series of questions designed to help us build a picture of the reported gas escape or gas emergency. From these details, we can identify the right gas safety advice for you - such as:

• Opening doors and windows 
• Turning the gas off at the meter 
• Avoiding the use of any naked flames or electrical switches